Frequently Asked Questions - Search
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Top 10 Asked Questions
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
Do you make rings?
Yes, we do! We have a selection of silver rings in our online collections, and a..
Do you make jewellery in gold and platinum?
Yes, absolutely! As well as the jewellery you can see in our online collections,..
Can I have my anklet/bracelet shorter?
Yes, of course! If you would like your anklet or bracelet made shorter or longer..
My order is wrong, what do I do?
Oh no! It’s not like us to make a mistake… we’re so sorry! Please do notif..
Can I send earrings back for a refund?
Unfortunately, we do not accept refunds or exchanges on pierced earrings due to ..
I love your charms but I have a Pandora bracelet. Can your charms fit my Pandora..
Yes, absolutely!!! Our sterling silver charms are all available with either a tr..
My necklace chain is the wrong size for me, what shall I do?
Oh dear! Easy to do, especially if the jewellery you purchased was a gift for so..
Can I buy your jewellery anywhere else?
We don’t currently stock any shops or other websites with our jewellery, so th..
How do I cancel my order?
Ordered the wrong thing? No problem! Just let us know as soon as you can and we ..
My jewellery arrived damaged, what should I do?
Oh no!!! We are so sorry to hear this! Unfortunately, from time to time, delicat..
How long does delivery take?
How is it posted?
My jewellery has tarnished/gone a funny colour!
How much is UK delivery?
How much is delivery overseas?
Is your jewellery hallmarked?
What if I want to send my order back?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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