Frequently Asked Questions - Search
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Top 10 Asked Questions
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
Do you make rings?
Yes, we do! We have a selection of silver rings in our online collections, and a..
Can I send earrings back for a refund?
Unfortunately, we do not accept refunds or exchanges on pierced earrings due to ..
Do you make jewellery in gold and platinum?
Yes, absolutely! As well as the jewellery you can see in our online collections,..
Can I have my anklet/bracelet shorter?
Yes, of course! If you would like your anklet or bracelet made shorter or longer..
Can I buy your jewellery anywhere else?
We don’t currently stock any shops or other websites with our jewellery, so th..
How do I cancel my order?
Ordered the wrong thing? No problem! Just let us know as soon as you can and we ..
What are your opening hours?
Our office opening hours are Monday to Friday from 9.30 until 5pm. Nearer Christ..
I live locally, can I collect?
Unfortunately we don’t have a public showroom, so we cannot offer a collection..
Where is my order?
You can easily check the status of your order by logging in to your account, and..
What is the packaging like?
We have various types of packaging at Alyssa Smith Jewellery, including lovely b..
How long does delivery take?
How is it posted?
How much is UK delivery?
My jewellery has tarnished/gone a funny colour!
How much is delivery overseas?
Is your jewellery hallmarked?
What if I want to send my order back?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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