Frequently Asked Questions - Search
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Top 10 Asked Questions
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
Do you make rings?
Yes, we do! We have a selection of silver rings in our online collections, and a..
My order is wrong, what do I do?
Oh no! It’s not like us to make a mistake… we’re so sorry! Please do notif..
What are your opening hours?
Our office opening hours are Monday to Friday from 9.30 until 5pm. Nearer Christ..
Can I have my anklet/bracelet shorter?
Yes, of course! If you would like your anklet or bracelet made shorter or longer..
My jewellery arrived damaged, what should I do?
Oh no!!! We are so sorry to hear this! Unfortunately, from time to time, delicat..
Do you make jewellery in gold and platinum?
Yes, absolutely! As well as the jewellery you can see in our online collections,..
My necklace chain is the wrong size for me, what shall I do?
Oh dear! Easy to do, especially if the jewellery you purchased was a gift for so..
How do I cancel my order?
Ordered the wrong thing? No problem! Just let us know as soon as you can and we ..
Can I send earrings back for a refund?
Unfortunately, we do not accept refunds or exchanges on pierced earrings due to ..
Is your packaging vegan?
Our boxes and ribbons are vegan, but our leather pouches are not. If you would l..
How long does delivery take?
My jewellery has tarnished/gone a funny colour!
How is it posted?
How much is UK delivery?
How much is delivery overseas?
Is your jewellery hallmarked?
How does the loyalty point system work?
What if I want to send my order back?
How do I order a bespoke piece?
When will the money be taken from my account?
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