Frequently Asked Questions - Search
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Top 10 Asked Questions
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
Do you make rings?
Yes, we do! We have a selection of silver rings in our online collections, and a..
Do you make jewellery in gold and platinum?
Yes, absolutely! As well as the jewellery you can see in our online collections,..
Can I buy your jewellery anywhere else?
We don’t currently stock any shops or other websites with our jewellery, so th..
Can I send earrings back for a refund?
Unfortunately, we do not accept refunds or exchanges on pierced earrings due to ..
What are your opening hours?
Our office opening hours are Monday to Friday from 9.30 until 5pm. Nearer Christ..
I love your charms but I have a Pandora bracelet. Can your charms fit my Pandora..
Yes, absolutely!!! Our sterling silver charms are all available with either a tr..
My order is wrong, what do I do?
Oh no! It’s not like us to make a mistake… we’re so sorry! Please do notif..
Can I have my anklet/bracelet shorter?
Yes, of course! If you would like your anklet or bracelet made shorter or longer..
How do I cancel my order?
Ordered the wrong thing? No problem! Just let us know as soon as you can and we ..
I live locally, can I collect?
Unfortunately we don’t have a public showroom, so we cannot offer a collection..
How long does delivery take?
How is it posted?
How much is UK delivery?
How much is delivery overseas?
My jewellery has tarnished/gone a funny colour!
Is your jewellery hallmarked?
How does the loyalty point system work?
What if I want to send my order back?
How do I order a bespoke piece?
When will the money be taken from my account?
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