Terms & Conditions- (boring, but essential!)

 

Alyssa Smith Jewellery Limited - Terms and Conditions



Welcome to the Alyssa Smith Jewellery Limited Website (the "Website"). Please review the following terms of use (the "User Terms") that govern your use of our Website. Please note that your use of the Website constitutes your agreement to follow and be bound by the user terms.
 

General



By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian.
In the case of registered users, we reserve the right to terminate access in the event of unauthorised access or use of an account, or breach (in our opinion) of the User Terms
.


 

Price of the Goods



The prices of the products you order are to be those prices as displayed at the moment of transmission of your order. Where appropriate all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Postal charges are added to the prices of the products ordered prior to transaction completion (where applicable)



 

Representation and Specification of Goods



Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details are given. This information is given in good faith but total accuracy cannot be guaranteed.


 

Terms of payment

 

We accept payments on our website via paypal and credit/debit cards if you do not wish to pay via paypal. If you would like to pay by BACS transfer, or over the phone by credit or debit card, please get in touch for details using our contact form, or call us on the number provided on our contact page, within office opening hours.

Products will not be dispatched to you until payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling and include VAT. All quoted prices exclude delivery charges.

 

 

Delivery and Postage



Some of our items of jewellery take longer to send out than others, as some are made to order. Please refer to each product description for specific dispatch times, which will give you an estimation of how long your order should take. If your order is urgent and required for a specific date, please contact us and we will do our best to meet your needs.

We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If the parcel / product is lost or found to be damaged upon receipt then Royal Mail and Alyssa Smith Jewellery must be informed without delay within 7 days of the items date of posting, and any damaged item(s) returned to us for replacement.

Please be advised that it is the customers responsibility, when ordering from our website or from our bespoke service, to provide Alyssa Smith Jewellery with the correct and complete delivery address. Failure to do so may result in your order being undelivered or delivered to the wrong address, of which we will not accept responsibility for. Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order. If you have provided us with the wrong address, or incomplete address, please let us know in writing within 1 hour of placing your order, as some items are dispatched very quickly from our workshop.

Postage and packaging is now free of charge for UK orders for website items (We use a Royal Mail Signed for service or Special Delivery) Please note, this excludes our bespoke service, of which delivery is not free. Delivery for bespoke jewellery is always charged for, and the amount of the charge depends on the order value, and country of delivery. If you’d like to find out more about our bespoke delivery costs, then please do get in touch with us.

Postage and packaging to Europe is charged at a rate of £9.99 or free for orders over £100

International postage and packaging to the rest of the world is charged at a rate of £9.99 or free for orders of over £100

If you have any questions about our shipping costs or delivery times to a specific country, or would like more information, do get in contact- alyssa@alyssasmith.co.uk or use our contact form- we don't bite!



 

Contact and Complaints



If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the ways detailed on the Contact page of the Website.


 

Insurance


Alyssa Smith Jewellery Limited provides product insurance to items whilst in transit, and only up to the point of customer’s receipt of the order. It is the customer’s responsibility for appropriate insurance cover thereafter.
 



Special Offers

 


Alyssa Smith Jewellery Limited runs special offers from time to time. These are made strictly on the following conditions:

•  No cash alternatives

•  Subject to availability

•  Not available in conjunction with any other offer or discount

•  Offer limited to one offer per customer, unless special offer states otherwise

•  Special offers cannot be used on bespoke items







 

Loyalty Points Scheme


Alyssa Smith Jewellery introduced a loyalty points scheme on 1/6/16 for registered account customers. Our loyalty points scheme works in a similar way to other retailers’ points schemes. Registered customers receive 4 points for every £1 spent. Customers can only accumulate loyalty points when they are logged into their account from their purchases of jewellery from our website.
Loyalty points can be used as part or full payment for jewellery at the checkout, but a customer must be logged in to redeem their loyalty points at the checkout. 100 Loyalty points are worth £1 when redeeming them at the checkout.  Loyalty points have no cash or monetary value except when used to purchase jewellery items and can not be exchanged for cash or other monetary instrument.

Loyalty points cannot be transferred from customer to customer

Loyalty points cannot be manually added, backdated, or added on from other orders

Loyalty points cannot be accumulated from bespoke order payments, or used to pay for bespoke jewellery orders

Loyalty points cannot be spent over the phone, or collected from payments made over the phone, or by any other methods other than directly through the website

To gain loyalty points, a customer must purchase their jewellery via our website from a logged in account.

Loyalty points can be used at the same time as redeeming a gift voucher

Loyalty points cannot be issued back to a customer if a customer returns an order for a refund, and used loyalty points to pay for it- as we cannot manually add loyalty points again once they have been redeemed.

Once loyalty points have been spent, you cannot get them back, but you can keep collecting more loyalty points from future purchases.

Loyalty points can be collected from all website items including sale items and pre order items, but cannot be collected or redeemed with bespoke jewellery

From time to time, Alyssa Smith Jewellery may gift account holders with bonus loyalty points

Loyalty points have no expiry date and can be used as part or full purchase



 

Exchanges and Alterations


From time to time, a customer may wish to change a chain length if the chain is too short or long. Please note that Alyssa Smith Jewellery Limited is happy to exchange a chain for a longer or shorter chain at a small additional cost within 28 days of purchase of the item, providing the chain to exchange is new and unworn, and in original condition. It will be the responsibility of the customer to return the item to us to exchange or alter, and a small additional fee for alterations will need to be paid. A customer will also need to pay return postage for the item after the alteration has been made. The additional return postage will depend on the value of the item being altered. Please contact us for details and prices.

After 28 days of purchase, we cannot accept any chains for exchanges, and the customer will need to purchase a new chain from us. Please contact us for chain prices for your necklace in question.
If a necklace chain is faulty, Alyssa Smith Jewellery will exchange or fix any the item within 1 year (12 months) from the date the item was ordered, providing the chain has not been caught, snagged, pulled, tangled or snapped, and has broken due to fair wear and tear. A customer will need to report any breakages in writing with supporting photographic evidence, and return the chain to us within 7 days to arrange an exchange, along with the original order number, order name and date of order.
After this time period of 1 year has ended, it will be the responsibility of the customer to purchase a new chain if needed. Please contact us if you would like to purchase a new chain from Alyssa Smith Jewellery Limited.
 
Bracelets or Anklets which have been ordered from Alyssa Smith Jewellery Limited website will not be returnable or exchangeable if you have specified the length of your item to be different from the length stated on the website, as this makes the piece bespoke and unsellable to another customer. However, if you do order the wrong length, we will be happy to alter it again for you at a small fee, plus return postage. It will be your responsibility as the customer to safely return the item of jewellery back to us for alterations.
 
Any alterations for jewellery will always be happily carried out, but please note that return postage after an alteration will be charged delivery.


 


Gift Vouchers and Gift Voucher Redemption


Alyssa Smith Jewellery sell gift vouchers in sums of £25, £50, £75 and £100. These gift vouchers are available as either physical gift vouchers which are posted out, or as e-vouchers where a code is emailed to the customers inbox shortly after the purchase has been made.

If you would like to order an e-voucher code with a different sum than what we currently offer, please get in touch and we will arrange a voucher code for you.

Our gift vouchers have a 6 month expiry date, from the date of purchase

Our gift vouchers can be used online or over the phone

Our gift voucher codes can only be used once

The gift vouchers can be combined with loyalty points and used at the same time

Gift vouchers can be used on bespoke jewellery

Gift vouchers cannot be exchanged for cash, or used after their expiry date.
 
Gift voucher redemption- please note that gift vouchers can have a one time usage, so please make sure that the item you are ordering covers the total sum of the gift voucher. The gift voucher cannot be used twice, as any remaining credit on the voucher cannot be reused again- Another gift voucher will not be issued with any remaining credit.




 

Pre Order Items


We often sell pre-order products. The term ‘pre order’ refers to a product which has not been made yet, or has not finished being made. These products are available to order on our website with a next available delivery date, which will be stated on the product title and description at the time of ordering.
 
Pre order items will not be shipped out within our normal 5 working day time frame, so please refer to individual product descriptions for pre order delivery times.

If a customer has ordered a pre-order item, along with an item which is in stock- we will hold onto the entire order and send it as a complete order once the pre order item is also ready. If a customer would prefer us to split the order and send the item which is in stock, and then send the pre order item once it is finished, then please do let us know and we will be happy to arrange this for you at an additional postage fee for the item you would like to have sent seperately. Delivery charges will depend on the value of the item, so please get in touch for details.

If you request to split an order and delivery is oversees, you will also be asked to pay a second postage to cover the two separate shipping costs.

All pre order items will have a tick box on the product description, and by ticking the box, it will allow you to order and pay for the item. Please note that you will have to agree to the pre order  tick box on each pre order item, or you will not be allowed to add the product to your basket. This is an extra feature of Alyssa Smith Jewellery Limited so that we know each customer has understood and agreed to ordering a pre-order item.



 

Returns policy for 'ready to wear' jewellery items



.At no cost to the customer Alyssa Smith Jewellery Limited will replace or correct goods damaged in transit providing we receive written notification of such damage within 7 days of the date of posting but not otherwise.

In the unlikely event that you should need to cancel an order, please email us at alyssa@alyssasmith.co.uk within 1 hour of placing your order. Please ensure that you include the following information: Customer name, order number, date of order and the reason for cancelling.

If your order has already been dispatched, you can return any item to us unworn and in its original packaging for a full refund within 7 days of receiving the goods. We recommend using Royal Mail Special Delivery postage as we do not accept responsibility for items lost in transit. Refunds will be made to the original payment method minus post and packaging (if applicable) It is a customers own responsibility to safely return the goods to us, and we will not be liable for any return postage for orders which require a refund or exchange.

If you are returning an order from outside of the UK, please refer to our international postage and packaging charges for the relevant country, which will be deduced from your total refund, where applicable.

Returns made after 7 days of the customer receiving the goods will not be issued with a cash refund, but can be exchanged for other items, or exchanged for a credit note/vouchers for 'Alyssa Smith Jewellery' to the amount of the jewellery's worth. The total refund will be minus the postage and packaging paid by Alyssa Smith Jewellery Limited, if applicable. Exchanges of goods for vouchers/credit notes, or alternative jewellery can only be made within 28 days of receiving your order.

We do not issue refunds for 'postage and packaging' on items that have been returned to us for a refund, where paid.

We may refuse a transaction for any reason or refuse service to anyone at any time at our sole discretion.

No refunds will be offered on any piece of bespoke jewellery at any time.

We cannot accept any refunds or exchanges on pierced ear earrings, including drop earrings and studs, unless there is a fault with the item.

Please note that refunds of jewellery will be issued within 3 to 5 working days of receiving an item back to us, via the original method of payment used. Postage and packaging (where paid) will not be refunded, and it is the customers own responsibility to return the jewellery to us safely, for the refund.

If you have placed an order on Alyssa Smith Jewellery LTD but have specified to have a different size than is offered as standard, please be aware that this will make the item bespoke. No refunds or exchanges will be given on any item that has been purchased and altered in size or colour. Please do get in touch if you would like to find out whether your item is returnable or not before purchasing.



 

Bespoke Jewellery



We offer a popular bespoke jewellery service. Once you are happy with your design specifications for your project and have confirmed via email that all details are correct and that you are ready to go ahead, we can proceed with your order. Payment for bespoke jewellery needs to be made before we can proceed with an order. Our quotes are valid for 14 days from date of issue due to the fluctuations in metal prices to do bear this in mind. We do reserve the right to change a quote within this time frame is there is a change in metal prices, but this is a rare occurrence.

Please note that if you have requested a sketch of how your bespoke jewellery will look, we will match the sketch as closely as possible when translated into your precious metal jewellery, but please bear in mind that any sketches are just an indication of how the finished jewellery will look- and because the jewellery is hand made and hand cut, some slight variations from the sketch and the final finished jewellery can occur.

Once an order for bespoke jewellery has been placed and paid for, we take this as acceptance of our terms and conditions on bespoke jewellery. No major changes can be made once you have confirmed the design and once you have paid, and your order cannot be cancelled or refunded. Any changes made to an order after acceptance of specifications and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery at any time.

Alterations may be made after a bespoke piece has been received will incur an additional charge- For example, if you require a different chain length, alternative clasp or other alteration, Alyssa Smith Jewellery Limited will be happy to help but this will not be included in your original price.

Alyssa Smith Jewellery Limited accept payments via paypal, BACS/bank transfer, or over the phone via credit/debit card for bespoke jewellery- but we won’t allow you to make the payment for your bespoke piece until we know you are completely happy with the design and ready to proceed.

Any changes you make to your bespoke piece after the specifications have been confirmed by the recipient will incur an additional charge.

Any jewellery with touching metal parts, for example; two silver or gold charms that hang together and touch will scratch and rub together over time, so please do bear this in mind. If you’d like to discuss the practicality and wearability of your bespoke jewellery idea before proceeding, we’re more than happy to help- it’s what we’re best at! Please note, jewellery will tarnish over time, but we have a page on our website dedicated to showing you how to look after your jewellery to keep it looking shiny and new.

No refunds will be given on any bespoke piece of jewellery.

By agreeing to go ahead with any bespoke piece, you accept our terms and conditions as stated in the bespoke Terms and Conditions section of Alyssa Smith Jewellery LTD website.

From time to time, Alyssa Smith Jewellery LTD may post 'progress' and 'finished' photographs of bespoke jewellery on our social media feeds. If you place an order of a bespoke piece and would prefer us not to do this at the time of making, then please do let us know. If your order is a special gift and you would like us to hold off of posting images on social media until you have given the gift, please make us aware of this at the time of payment, so we can include this in your project details. Please also provide us with the date of when we are able to post photographs of the finished item(s).

All finished bespoke jewellery will be photographed and images will be posted on our social media pages, as well as being added to our bespoke gallery at Alyssa Smith Jewellery on www.alyssasmith.co.uk. 

 

 

Liability

 

Alyssa Smith Jewellery Limited gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.


We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.


We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of Alyssa Smith Jewellery Limited is not limited or excluded.


Subject to the following provisions Alyssa Smith Jewellery Limited warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship for a period of twelve months from delivery. This warranty is given subject to the following conditions:

(a) Alyssa Smith Jewellery Limited shall be under no liability in respect of any defect in the products arising from any specification or instructions by you or errors or inadequacies in the same;
(b) Alyssa Smith Jewellery Limited shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or alteration or repair of products without our approval;



Subject as expressly provided in these Terms and Conditions, and except where products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law in respect of any products supplied by Alyssa Smith Jewellery Limited.

Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or a proportionate part of the price), Alyssa Smith Jewellery Limited shall have no further liability to you.

 

 

Legal


All products sold by Alyssa Smith Jewellery Limited shall remain the property of Alyssa Smith Jewellery Limited until payment of the total product invoice amount.

You undertake that all details you provide us for the purpose of ordering or purchasing products (including any applicable specification) are correct, that the credit or debit card you are using for the purpose of ordering or purchasing products is your own and that there are sufficient funds to cover the cost of the product or service being purchased.

If there are any changes to the details supplied to us by you it is your responsibility to inform Alyssa Smith Jewellery Limited within a reasonable period after supply of such details. We shall have no liability to you arising from your failure to do this.

Confirmation of receipt of your order by e-mail, does not guarantee the product sale.

For credit card purchases your account will be charged for the products selected with the prices displayed at the moment of your order acceptance. For all other methods of payment orders will commence manufacture process on credit clearance confirmation.

Alyssa Smith Jewellery Limited reserves the right to add to, delete from, and modify these Terms and Conditions at any time without any prior notice. Please visit these Terms and Conditions prior to purchasing each order.


 

Copyright, Trademarks and Registered Trade Marks


The entire content of this web site, including products, designs, branding, its underlying scripting text, text, graphics, design and product selection is the sole property of Alyssa Smith Jewellery Limited and all rights in such content are expressly reserved to Alyssa Smith Jewellery Limited. Conditional permission to electronically print parts of this site is given for individual personal use for the purpose of making a purchase only. Otherwise, copying, republication or modification of this site in whole or part is strictly prohibited without the written permission of Alyssa Smith Jewellery Limited.


 

Company Details

 

Registered Company Address:
ASJ Ltd
Sparkle Towers HQ
PO Box 337
Baldock
SG6 9GB
 
Phone number: 01462 337900

Opening Hours- Monday to Friday 9.30-5pm.

Closed Saturdays, Sundays and Bank Holidays

Registered Limited Company Number- Alyssa Smith Jewellery Limited - 8129239

VAT Number- 218 637 005