Frequently Asked Questions - Search
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Top 10 Asked Questions
Can I pay over the phone for my order?
Yes, absolutely! Our opening hours are 9:30am – 5pm (UK time) Monday – Frida..
17. Can I personalise your jewellery?
If you would like to personalise your jewellery, please do email us and we will ..
How long are gift vouchers valid for?
Our gift vouchers expire 6 months after the date of purchase
Can I change my delivery address for my order?
Yes! If you would like to change your delivery address, please do try and email ..
I’ve realised my address is wrong on my order – What should I do?
If you realise your address is wrong, please do try and email us within 1 hour o..
I’ve moved home and my order is due to be delivered to my old address, what sh..
If your order has already been sent then you may have to talk with your local po..
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
I live locally, can I collect?
Unfortunately we don’t have a public showroom, so we cannot offer a collection..
I need my order fast! Do you offer next day delivery?
Yes, you just might be in luck! We offer next working day day delivery to anywhe..
When will my pre-order item be sent?
Pre-order items are items that are currently being created/manufactured and are ..
What happens if I order something that is in stock with something that is a pre-..
If you order an in-stock item and a pre-order item together on the same order, y..
How long does delivery take?
How is it posted?
My jewellery has tarnished/gone a funny colour!
How much is delivery overseas?
How much is UK delivery?
What if I want to send my order back?
Is your jewellery hallmarked?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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