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Top 10 Asked Questions
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
Can I pay over the phone for my order?
Yes, absolutely! Our opening hours are 9:30am – 5pm (UK time) Monday – Frida..
How long are gift vouchers valid for?
Our gift vouchers expire 6 months after the date of purchase
I’ve realised my address is wrong on my order – What should I do?
If you realise your address is wrong, please do try and email us within 1 hour o..
17. Can I personalise your jewellery?
If you would like to personalise your jewellery, please do email us and we will ..
Can I back date or transfer my loyalty points?
Unfortunately, this is not possible. Our website updates the loyalty points usin..
Can I get loyalty points if I order over the phone?
Loyalty points can only be used and accumulated with orders placed on our websit..
Can I send my order to a different delivery address?
Yes! If you would like to send your order to a different address to the billing ..
Can I send earrings back for a refund?
Unfortunately, we do not accept refunds or exchanges on pierced earrings due to ..
I need my order fast! Do you offer next day delivery?
Yes, you just might be in luck! We offer next working day day delivery to anywhe..
When will my pre-order item be sent?
Pre-order items are items that are currently being created/manufactured and are ..
How long does delivery take?
How is it posted?
My jewellery has tarnished/gone a funny colour!
How much is delivery overseas?
How much is UK delivery?
What if I want to send my order back?
Is your jewellery hallmarked?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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