Frequently Asked Questions - Search
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Top 10 Asked Questions
I’ve realised my address is wrong on my order – What should I do?
If you realise your address is wrong, please do try and email us within 1 hour o..
How long are gift vouchers valid for?
Our gift vouchers expire 6 months after the date of purchase
Can I send my order to a different delivery address?
Yes! If you would like to send your order to a different address to the billing ..
Can I change my delivery address for my order?
Yes! If you would like to change your delivery address, please do try and email ..
Can I get loyalty points if I order over the phone?
Loyalty points can only be used and accumulated with orders placed on our websit..
Can I pay over the phone for my order?
Yes, absolutely! Our opening hours are 9:30am – 5pm (UK time) Monday – Frida..
Can I back date or transfer my loyalty points?
Unfortunately, this is not possible. Our website updates the loyalty points usin..
What is a first edition?
From time to time, Alyssa Smith Jewellery will launch a set of ‘first edition..
I’ve moved home and my order is due to be delivered to my old address, what sh..
If your order has already been sent then you may have to talk with your local po..
Do you have a showroom I can visit?
We do not have a showroom unfortunately. We are solely an online business and on..
Do you provide tracking numbers?
For any tracking information, please do email us with your order number, name an..
How long does delivery take?
My jewellery has tarnished/gone a funny colour!
How is it posted?
How much is UK delivery?
How much is delivery overseas?
What if I want to send my order back?
Is your jewellery hallmarked?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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