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Top 10 Asked Questions
I’ve realised my address is wrong on my order – What should I do?
If you realise your address is wrong, please do try and email us within 1 hour o..
Can I pay over the phone for my order?
Yes, absolutely! Our opening hours are 9:30am – 5pm (UK time) Monday – Frida..
How long are gift vouchers valid for?
Our gift vouchers expire 6 months after the date of purchase
Can I change my delivery address for my order?
Yes! If you would like to change your delivery address, please do try and email ..
Can I get loyalty points if I order over the phone?
Loyalty points can only be used and accumulated with orders placed on our websit..
Can I send my order to a different delivery address?
Yes! If you would like to send your order to a different address to the billing ..
I’ve moved home and my order is due to be delivered to my old address, what sh..
If your order has already been sent then you may have to talk with your local po..
Can I back date or transfer my loyalty points?
Unfortunately, this is not possible. Our website updates the loyalty points usin..
When will my pre-order item be sent?
Pre-order items are items that are currently being created/manufactured and are ..
How do your vouchers work?
We have 2 types of vouchers – Physical vouchers and E-vouchers. If you order a..
What is a first edition?
From time to time, Alyssa Smith Jewellery will launch a set of ‘first edition..
How long does delivery take?
My jewellery has tarnished/gone a funny colour!
How is it posted?
How much is UK delivery?
How much is delivery overseas?
What if I want to send my order back?
Is your jewellery hallmarked?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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