Frequently Asked Questions - Search
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Top 10 Asked Questions
Do you do engraving?
Yes, we do! Engraving is a wonderful way to make a piece of jewellery that extra..
Do you make rings?
Yes, we do! We have a selection of silver rings in our online collections, and a..
My order is wrong, what do I do?
Oh no! It’s not like us to make a mistake… we’re so sorry! Please do notif..
Do you make jewellery in gold and platinum?
Yes, absolutely! As well as the jewellery you can see in our online collections,..
How do I cancel my order?
Ordered the wrong thing? No problem! Just let us know as soon as you can and we ..
I love your charms but I have a Pandora bracelet. Can your charms fit my Pandora..
Yes, absolutely!!! Our sterling silver charms are all available with either a tr..
What is the most popular length of chain for a woman?
Our most popular chain length for a women is the 18 inch chain length, so if you..
Can I buy your jewellery anywhere else?
We don’t currently stock any shops or other websites with our jewellery, so th..
Can I send earrings back for a refund?
Unfortunately, we do not accept refunds or exchanges on pierced earrings due to ..
I live locally, can I collect?
Unfortunately we don’t have a public showroom, so we cannot offer a collection..
Where is my order?
You can easily check the status of your order by logging in to your account, and..
How long does delivery take?
How is it posted?
How much is UK delivery?
My jewellery has tarnished/gone a funny colour!
How much is delivery overseas?
Is your jewellery hallmarked?
What if I want to send my order back?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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