Frequently Asked Questions - Search
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Top 10 Asked Questions
How long are gift vouchers valid for?
Our gift vouchers expire 6 months after the date of purchase
Can I pay over the phone for my order?
Yes, absolutely! Our opening hours are 9:30am – 5pm (UK time) Monday – Frida..
Can I get loyalty points if I order over the phone?
Loyalty points can only be used and accumulated with orders placed on our websit..
Can I change my delivery address for my order?
Yes! If you would like to change your delivery address, please do try and email ..
I’ve realised my address is wrong on my order – What should I do?
If you realise your address is wrong, please do try and email us within 1 hour o..
Can I back date or transfer my loyalty points?
Unfortunately, this is not possible. Our website updates the loyalty points usin..
Can I send my order to a different delivery address?
Yes! If you would like to send your order to a different address to the billing ..
I’ve moved home and my order is due to be delivered to my old address, what sh..
If your order has already been sent then you may have to talk with your local po..
How do your vouchers work?
We have 2 types of vouchers – Physical vouchers and E-vouchers. If you order a..
What is a first edition?
From time to time, Alyssa Smith Jewellery will launch a set of ‘first edition..
17. Can I personalise your jewellery?
If you would like to personalise your jewellery, please do email us and we will ..
How long does delivery take?
How is it posted?
My jewellery has tarnished/gone a funny colour!
How much is UK delivery?
How much is delivery overseas?
Is your jewellery hallmarked?
What if I want to send my order back?
How does the loyalty point system work?
How do I order a bespoke piece?
When will the money be taken from my account?
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